Value Chain
Isuzu focuses on managing its value chain with an integrated approach.
For Isuzu, supply chain management, marketing and distributor network development activities and after sales services are corner stones of the value chain management and accelerating corporate success.
Focusing on bringing people together with reliable vehicles and services with top level safety and quality standards, Isuzu aims at carrying its success in value creation cycle from one end to the other and developing customer satisfaction by using advanced technology and quality systems.
Isuzu Value Chain Key Metrics (2024)
Supply chain:
618 suppliers
Foreign suppliers:
121
Long term Relations with suppliers:
30+ years with 20% of the suppliers
Number of individual items planned for production:
58.000+
Domestic service network:
92 authorized service centers operating in 58 provinces
International service network:
132 authorized service providers in 45 countries
When selecting its suppliers, Isuzu considers many different criteria, and follows an objective and lean approach. Some of these criteria are as follows:
- Overall compliance with Isuzu’s policies and strategies
- Refusing child labor, forced labor and any kind of discrimination
- Acting in accordance with confidentiality principle
- Paying respect for collective agreements and unionizing rights
- Compliance with standards of regulations and industry
- Compliance with legal working hours
- Respecting ethical principles
- Production in line with environmental and OHS regulations
Isuzu’s quality commitment has a great contribution to value chain.
Isuzu defines its responsibility in terms of its products and services as:
- providing safe and comfortable products and services,
- developing its products and services in a sustainable fashion,
- implementing a customer oriented approach throughout the value chain.
Additionally, Isuzu pays great attention to its production to comply with legal regulations of the countries which their products will be used in. Working towards the objective of offering its products and services to its customers in the highest quality standards, Isuzu secured all of its production process in its factory with ISO 9001 Quality Management System Standards.